Returns & Refund Policy
Industrial equipment is built or configured to order, so returns are handled case by case under the terms below.
Scope
This policy applies to machinery, components and spare parts supplied by us. It supplements, and does not replace, the terms stated on your quotation and order confirmation.
Order cancellation
Cancellation requests must be submitted in writing. Because equipment is manufactured or configured to order, cancellation charges may apply to cover materials, engineering time and work already completed. Orders cannot normally be cancelled once the equipment has shipped.
Returns of standard parts
Unused, uninstalled standard parts in original packaging may be considered for return within 30 days of delivery, subject to prior written authorisation. A restocking fee and return freight may apply. Custom-manufactured items are not returnable.
Return authorisation
Contact us before returning anything. We will issue a return authorisation and shipping instructions. Returns sent without authorisation may be refused.
Damaged or incorrect goods
Report transport damage, shortages or incorrect items in writing within 5 business days of delivery, with photographs where possible. We will arrange repair, replacement or credit as appropriate.
Warranty claims
Defects covered by warranty are remedied by repair or replacement of the affected part at our discretion, within the warranty period stated on the order confirmation. Wear parts, consumables, misuse, unauthorised modification and improper installation or maintenance are excluded.
Refunds
Where a refund is agreed, it is issued to the original payment method or by credit note, typically within 14 business days of the return being received and inspected. Deposits may be non-refundable where production has started.
Contact
Unity Art Management LLC
430 Oriole Dr, McMinnville, TN 37110, USA
info@unityartmanagement.com
+1 847-865-4760